At Tag Talka Limited, we are committed to providing excellent service and support to both new and existing retail partners. Whether you’re enquiring about our product range, have a question regarding a specific order, or wish to report a concern, we’re here to help.

Our product line includes standard Tag Talka holders as well as bespoke shapes, sizes, and rubber backings tailored to fit unusual or specialist rail arms – including thin wire arms and other non-standard formats. Our goal is to support your retail display needs with the most flexible, effective, and well-designed solutions available.

We provide assistance across the following areas:

• General product enquiries

• Product availability and lead times

• Shipping and delivery questions

• Environmental and materials compliance

• Ethical and sourcing practices

• Reporting defective or damaged items

• Requesting samples

• Bespoke product development

• Advice on best-fit solutions for your store environment
• Referrals to regional licensees or distributors

Depending on your location, your enquiry may be directed to a designated regional distributor or licensee. All partners representing Tag Talka Limited in international territories will have deep expertise in retail display systems, POS (Point of Sale), and POP (Point of Purchase) solutions, and are well-positioned to provide guidance on the most suitable Tag Talka products for your store or retail brand.

Frequently Asked Questions (FAQs)

1. How do I request product samples?
Please complete our contact form on the Contact Us page and indicate which product or size you’re interested in. Samples can be sent upon request subject to availability.

2. Do you offer bespoke products for custom rail arms?
Yes. We design and manufacture bespoke holders, including custom shapes, sizes, and rubber backing options to fit unique or non-standard rail arms and wire arms.

3. Who is my local distributor or licensee?
If you’re based outside the UK, your enquiry may be handled by a regional Tag Talka licensee. Currently, Tag Talka (UK) Limited represents all territories. As international partnerships are finalised, distributor details will be listed on our website.

4. What are your shipping lead times?
Lead times vary depending on the product type, order volume, and destination. Many orders are bespoke, tailored to retailers brand and store aesthetic. As such there is prototyping, tooling and manufacturing phases before shipping. Standard products are available and can typically be shipped within 7–14 business days. Check with our sales team as stock levels fluctuate daily. Bespoke items may take 60-90 days depending on volume and shipping method.

5. How are your products packaged and shipped?
All products are securely packed using recyclable materials where possible. Each layer of product is seperated by a cardboard insert and each holder is individually packed in a recyclable sleeve to prevent scratches and dust. Shipments are mostly exported from the Far East and the UK, depending on final destination and duty concerns. This allows us to ship globally.  Freight methods are dependant on final destination, urgency of order and cost.

6. What materials are used in Tag Talka holders?
Tag Talka holders are made from a variety of injection-moulded plastics like PETg, PET-P, rPET, PET, HIPs, PP, SAN and flexible synthetic rubbers and plastics. Specific formulations can be provided on request and their use is dependant upon the demands of the end user and specific country requirements.

7. Are your materials environmentally friendly?
Yes. We’ve worked very hard to design our products so each component can be recycled. We have led the way using molded PET-P and PETg materials which are indemand plastics for recycling. This makes the waste commercially valuable and assures products will be recycled by end users. We also offer PLA which is a bio-plastic and fully biodegradable. We continually review and improve our materials and production methods to reduce environmental impact. Environmental compliance documentation can be provided on request.

8. What should I do if I receive a faulty product?
Please notify us by telephone or use the contact form with details and any relevant photos. We will review and resolve the issue promptly, either by replacement or refund. All our products are guarenteed against manufacturing faults. Refer to our full terms and conditions to learn more.

9. Can I get technical advice on what holder suits my store’s rail arms?
Yes. Please describe your rail type in the contact form or upload a photo, and we’ll recommend the most suitable holder from our standard or bespoke range. Alternatively post the actual rail arm to us directly.

10. How do I stay updated on new product launches or changes?
We recommend subscribing to updates or checking our website regularly. You may also contact your regional representative or distributor once assigned.

For any enquiries not covered above, please call us directly or use our Contact Page to get in touch with the relevant team. Our representatives aim to respond within 1–2 business days.

We thank you for your interest in Tag Talka and look forward to supporting your retail display needs.